Is Viagogo legit? Contact @viagogo over social media Set up a Twitter account. I’ve asked my bank for a chargeback but … Nervous the same would happen at Coldplay, Ms Richardson asked Viagogo for a refund on the two platinum tickets worth $1330. I bought 2 tickets from Viagogo for U2 in Brisbane that cost me over $500, the day before the concert I was made to evacuate my home due to bush fires (state wide emergency) and the highway was closed so was un-able to travel. Buy and sell tickets safely and securely on viagogo, the world's largest ticket marketplace. Contact Viagogo directly – raise a complaint & request a full refund. Viagogo stated that I had received the email and failed to initiate the transfer. They really shouldn't be allowed to do this to consumers. Ask a question about Viagogo in Services. I requested a refund and they are refusing to refund me. 1,611 reviews for Viagogo, 1.3 stars: 'I bought tickets for a festival due to take place in 2021 from Viagogo. If the buyer is refused entry Viagogo will refund the buyer and the seller won't be paid. It’s provided a letter confirming my tickets won’t get me into the game. Viagogo would only allow her to resell them - at a cost of $250. The latest complaint order no.12861295 was resolved on Aug 02, 2017. So they keep my money for over 2 … Viagogo Review Updated 2/5/2021 1. After you raised a dispute did paypal stop or refund deduction from card? Hidden costs include a booking fee, a "secure ticket" handling fee, and Swiss value-added taxes (Viagogo does not appear to collect GST). Viagogo has the right to deny your request for a refund. I submitted a request for a refund. Or else, you may end up like one of their unhappy reviewers. Shortly after, they were bought on Viagogo too. I’ve sent this to Viagogo but it’s refusing to provide a refund. 1 talking about this. Apparently not. 18 September 2019 at 3:19PM edited 30 November -1 at 1:00AM in Consumer Rights. Photo: ABC Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. I cancelled the transaction within 3 MINUTES. DO NOT SELL OR BUY WITH VIAGOGO I used Viagogo for the first time because I needed to get rid of tickets on short notice and didn't know of their shady practices. Viagogo reviews first appeared on Complaints Board on Mar 12, 2014. The postponement is now a cancellation. 10 Things You Should Know Before Buying from Viagogo. Provide lots of information and make a claim for a refund. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Which? Ticket Brokers Association of Australia's Joshua Gladwell has gone on record to say resellers are bound by the same laws as primary sellers like Ticketek and Ticketmaster, though some, Viagogo in particular, do not have a good track record of providing refunds. Viagogo has an average consumer rating of 1 stars from 614 reviews. Viagogo Refund Policy. I was told by Viagogo that I was entitled to a refund if I did not get my tickets. Viagogo and other similar sites have scammed hundereds if now thousands of people. Before the tickets got sold on Viagogo, I sold them to an acquaintance. Viagogo: 579 questions on Australia's largest opinion site ProductReview.com.au. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. Bad news for metal fans in Australia: Iron Maiden have cancelled their Australian tour. The Johnsons are turning to their credit card provider to now get a refund. Hello, I bought tickets on Viagogo to see Bad Bunny in Medellin, Colombia whilst travelling for June 7, 2019. "Please note we are unable to refund you for the return postage," it adds. Viagogo, founded in 2008, is a legit ticket site, and one of the largest ticket resale exchange platforms outside the US for major sporting events, concerts, and Broadway shows in Europe, Asia Pacific, Middle East, & Africa, but there some negative Viagogo reviews discovered to be aware of… The Federal Court has found ticket reseller Viagogo AG made false or misleading representations and engaged in conduct liable to mislead the public when reselling entertainment, music and live sport event tickets, in breach of the Australian Consumer Law. Viagogo’s “Guarantee,” supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided; Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund; Pretty straightforward, you’d think? Viagogo's terms clearly put the onus on the seller to provide valid tickets. 1 posts. Hello has anyone had a successful outcome from viagogo through paypal. Tel: 020 31376080. customerserviceuk@viagogo.com. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Viagogo also engages in drip pricing, which is illegal in Australia. Viagogo is reportedly denying ticket holders refunds for cancelled events, according to UK consumer group Which?. That isn't much use to you in terms of getting in to the event but I still don't think you have a case against Viagogo. You may have to fill in a Dispute Claim Form. Prices can jump by 25% between ticket selection and checkout page. Viagogo is one of several ticket resellers that has a remarkably poor rating on product review sites. I have just realised I have been charged double the face value (when you take all the "extra charges" into account) which is a grossly unfair and unreasonable premium. Appalling company, bought tickets in Feb 2020 for October 2020 concert, then advised by Viagogo concert postponed until March 2022 and I could sell the tckets on their website. We also offer a high standard of customer protection in the form of the viagogo guarantee which ensures all buyers receive valid tickets and in the extremely rare case of a problem (no more than 1% of tickets sold worldwide in 2019 had any issues), viagogo steps in to find comparable replacements – or offer a full refund. New Zealand Rugby says any tickets resold for more than the original sale price are invalid. 2. 1. No refund available because the tickets were still valid. As with all tickets on our platform, viagogo provides a guarantee that in the rare instance a customer has a problem with a ticket, we will either find a replacement ticket or give a full refund. The latest review Delay in refund was posted on Feb 2, 2021. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. 3 replies 513 views LLT Forumite. 18 September 2019 at 3:19PM edited 30 November -1 at 1:00AM in Consumer Rights. We went to the Kentucky Derby. says firm changed policy to deny refunds if tickets can be used in 2021 Published: 22 Jul 2020 In any case, whenever you do have issues, in order to get a refund from Viagogo make sure to request a written confirmation from the venue and keep a receipt of the new alternative tickets that were purchased, this will help you to prove your case during the refund process. Viagogo will not refund my money, and it’s impossible to get someone to help. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia … My only option is to sell my tickets (which haven’t even been issued yet), mail them to the buyer, then possibly get paid after the festival occurs, and only if the buyer actually goes to the festival and gets admitted. viagogo did not reply to my concerns and still today some two week late the bitterness that prevails forces me to continue a campaigne to advise others to steer clear of this company. The secondary ticketing site claims events which are no longer taking place in 2020 but allow ticket-holders to defer their pass until 2021 have actually been postponed rather than cancelled. Report the issue in as much detail as possible and wait for feedback. DO NOT BUY FROM VIAGOGO. 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