November 1, 2012 by Andy. Looking for ways to get in touch with us? Check it out! What are my options if I do not agree with the amount due? Again, customers will need to signup to online billing as well as pay bills via direct debit. Fees charged by the distributor vary and we’ll let you know the distributor service fees when you sign up. We understand that a bill that appears higher than expected can be a shock. DoDo Solar can assist businesses to take control of their energy usage and reduce operating costs. At Dodo, we understand that financial circumstances can change, making it difficult to pay your energy bill on time. Compare your bills from the same time of the year to track these periods where your usage is usually higher. Click the link for Additional Retail Charges. Bill increases may be due to lifestyle changes such as installing air conditioners or a pool or moving to a bigger home. How regularly you receive your Dodo Energy bill depends entirely on the product you have and where you live. My account is in credit. Can I change my direct debit payment? A fee may apply for this test which will only be charged if it is deemed that there is nothing wrong with the meter. If you feel the meter has not been read accurately, we recommend the following options: If you don’t have a smart meter that can be read remotely, your meter needs to be read in person. If making lump-sum payments on every bill is too much of a strain on your bank account, Dodo can make incremental withdrawals from your linked account to lighten the burden when your bill is eventually due. However, if your meter cannot be accessed or read, you will receive an estimate. We understand that a bill that appears higher than expected can be a shock. You need to provide us at least 3 business days to set up, amend or cancel your direct debit payment, There is no charge on direct debit payments made from a MasterCard or Visa, or from a bank account. I can not understand how one single person can use that amount of electricity in that shorter time I have 1 fridge 1 tv and did not use my heater that much. PO Box 631 Collins St West, You can continue to make payments until your bill is due. How good is this? Set-up in 2001 as an Internet Service Provider (ISP), since then Dodo has expanded to provide services like mobile broadband, car insurance, as well as gas and electricity services. https://www.energyrating.gov.au/calculator. The Mydodo online account tool makes it simple to manage all these services. The best offer notification message you get will be based on your energy usage over the past 12 months or an estimate if we don’t have 12 months usage. Additional people – visitors, a new baby, even school holidays could result in an increased usage. Read our energy tips on how you can save energy and lower your bills. Due to this I have just changed to a different provider which is going to cut my bill by a third BEFORE any rebates are factored in. Take me to the new My Dodo. NBN, Power & Gas combined, Energy, Mobile, Billing, Internet, Fetch, Home Phone, MyDodo, Webmail. Whirlpool Forums Addict reference: whrl.pl/RcT311. Customers can also call Dodo customer service at 13 36 36 to pay over the phone or go online with their contact number or account number and date of birth to pay a Dodo energy bill immediately. If you have a basic meter, the bill you receive will have either an actual or an estimated read. Make sure that there is clear access to your electricity and gas meters and remember to set you main electrical switch to “off”, so we can complete your request safely. 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