Please let us know so we can keep sharing the best possible information with other customers. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Customer help on Optus home products and services. Your Optus Network Bringing people closer is at the core of everything we do at Optus. 3,368 were here. Applied for transfer to NBN in November. Ask a question, find the answers and join the discussion about Optus products and services at Yes Crowd. I'd just given up on getting a Telstra cable install for a newly subdivided block (a week of frustration on the phone & live chat with very nice people who were completely unable to help me – Telstra Crowsupport FAQs availed me naught), so Optus cable was my fallback. ... As with the call centre, the live chat team operates 8am to 8pm AEDT Monday to Friday and between 8am and 5pm on weekends and public holidays. It's hard to tell if companies like Optus offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Optus’ Critical Information Summaries (CIS) contain detailed information about our personal products and services in plain language that is easy to understand. Live Chat are receiving a higher than normal volume of enquires meaning in some cases it’s not possible to get through to an agent. Yes to having a chinwag. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Optus stores will trade as normal – subject to localised conditions in flood affected areas. Optus - Mobile does not offer customer support through live chat. Optus stores will trade as normal – subject to localised conditions in flood affected areas. Please let us know so we can keep sharing the best possible information with other customers. ... As with the call centre, the live chat team operates 8am to 8pm AEDT Monday to Friday and between 8am and 5pm on weekends and public holidays. Get a better deal on all your services in 1 call, and let us make scheduling easy for you. Optus Live Chat: Chat interactions took place in real-time and were session based. In total, there are 2 ways to get in touch with them. GetHuman can then route you to the best phone or web information for your specific problem. It is about time Optus put a link to Live Chat on their website. Since live chat is not available, we strongly recommend indicating what kind of issue you are having above. Find the help you need with Optus. We would like to show you a description here but the site won’t allow us. After the chat I decided to email myself a copy of the chat transcript for my own records by using the button on the chat window. The best phone number for Optus is their 1300300937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Ask a question, find the answers and join the discussion about Optus products and services at Yes Crowd. Optus Live Chat Unfortunately, Optus does not offer live chat as a channel for customer service at this time. While Optus - Faults does not offer live chat, they do have a phone number. Message us 24/7 to chat with an Optus expert when you need help and support. Head to Help & Support for answers to common questions or to chat with other users on our forums. Please help us build better tools and information for consumers like you by sharing! The handy My Optus app Don’t miss a beat with My Optus app. Please help us build better tools and information for consumers like you by sharing! Every time I need to contact Optus, I get on the forum to get a link to live chat and usually get the wrong department. While Optus does not offer live chat, they do have a phone number. Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. In the last 18 months, 828 customers have searched for Optus - Mobile live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. On the Optus app, there is a promotion for ** gb data at $**. 3,427 were here. My problem was very fundamental. No message is necessarily displayed an instead customers are met with a spinning cog. In the last 18 months, 99,198 customers have searched for Optus live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. Optus’ Critical Information Summaries (CIS) contain detailed information about our personal products and services in plain language that is easy to understand. If they do that they will get flooded with people trying to complain about their shitty service! Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage While Optus - Mobile does not offer live chat, they do have a phone number. You’ll find us online 24/7 to give you a hand. Know any other ways to contact Optus? Sharing is what powers GetHuman's free customer service contact information and tools. Optus - Mobile Phone Number: 1300 300 937. Optus covers 98.5% of populated Australia (so not 98.5% of the entire country). Contact Optus customer service. GetHuman and Optus - Mobile have no relationship whatsoever. I cannot get internet at home account number **** **** **** **. 20151114 Live Chat Optus – System Tech Failure Log In – Edited The company is Optus and they have an online Live chat function. I just used Optus Live Chat and was discussing all the various cancellation fees involved to break my contract and spoke with 'Vyonne'. Sharing is what powers GetHuman's free customer service contact information and tools. Know any other ways to contact Optus - Mobile? Pay bills, recharge, live chat, check usage and more. The reason why most customers are looking to chat with Optus is because they have Change plan, Billing, Technical Support and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. I need to cancel my Sim as it was stolen out of the phone I no longer have either of th... You are AGAIN ttrying to charge me for a fee you waived MONTHS AGO. The handy My Optus app Don’t miss a beat with My Optus app. If you're looking for a place with good customer service and response, this isn't it. Have you tried again this morning? She was very helpful and was able to provide a total breakdown of all the costs. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Ad blockers, uBlock for sure, appear to block activity on live chat. Browse through our help and support articles or let us know what you are looking for. Find that information above. 15-04-2019 04:29 PM Optus has been serving the wholesale market for more than 20 years – longer than any other Australian telco. While Optus - Mobile does not offer live chat, they do have a phone number. Live Chat Support is a relatively new way to interact with your website visitors. My problem was very fundamental. The handy My Optus app Don’t miss a beat with My Optus app. Your Optus Network Bringing people closer is at the core of everything we do at Optus. Optus Loop Liveoperates on a compatible mobile, tablet or computer. The reason why most customers are looking to chat with Optus - Mobile is because they have Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. Why did you want to chat with Optus - Mobile? Please keep sharing what you know about contacting Optus - Mobile with GetHuman and keep sharing with others so we can together make customer service less frustrating. You’ll find us online 24/7 to give you a hand. Optus covers 98.5% of populated Australia (so not 98.5% of the entire country). GetHuman and Optus have no relationship whatsoever. If you want a hassle free experience, then you had better hope you never need to actually talk to a person from Optus. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Other ways to include contacting Optus aside from over the phone are if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Pay bills, recharge, live chat, check usage and more. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. 15-04-2019 04:29 PM Please keep sharing what you know about contacting Optus with GetHuman and keep sharing with others so we can together make customer service less frustrating. Critical Information Summary. The best phone number for Optus is their 1300300937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. You can help! Need a hand? If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. Need a hand? If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. Critical Information Summary. You can help. The best phone number for Optus - Faults is their 131 344 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. While Optus does not offer live chat, they do have a phone number. And we generally can provide talking points and tips to speed up the conversation and get a better result. Contacting Optus. Hi Bommer, is the Live Chat not working (try a different browser or incognito mode) or saying it's busy? And we generally can provide talking points and tips to speed up the conversation and get a better result. [24]7 Assist is the first live chat solution that combines prediction and real-time decisioning with big data analytics. In the instance of an emergency, customers should still dial 000 – or for deaf/speech or hearing impaired dial 106 – as any available telecommunications network will still be able to carry the call. I have contacted you by phone and been referred to livechat. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Optus - Mobile in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Optus - Mobile, compared by speed and customer recommendations. There is only 1 way to get customer help from them. It's hard to tell if companies like Optus - Mobile offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Treat yourself with the new picture perfect Samsung Galaxy S21 Ultra... 5G. Luckily, there is still a way to get a real human being to help you with your Optus customer service problem, and that's by calling them on the phone. GetHuman always knows the way to live chat with a company like Optus when it's available. Shop the latest mobile phones & tablets. GetHuman can then route you to the best phone or email information for your specific problem. Live Chat It is about time Optus put a link to Live Chat on their website. The best phone number for Optus is their 1300300937 customer service phone number, and you can get the details and use our free call-back service by … Ad blockers, uBlock for sure, appear to block activity on live chat. A technician came on Christmas Eve now have In... Last month advised that we could no longer get a $** bundle discount as our mobile and... Hi,* I have received my monthly mobile phone account this month of $***. Usually the visitor initiates a chat request by clicking an icon on your website. In total, there are 2 ways to get in touch with them. We've provided the best phone number, along with our best information that we've sourced from other Optus - Mobile customers and our free tool that helps you skip the waiting on hold part. The chat button can be positioned anywhere on your site. Optus boasts the second-largest mobile network in Australia, second only to the coverage Queen, Telstra. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Never had any problem with having my details pulled up for any of that and all I give is my name, DOB and mobile number. When you used our Chat service the interaction took place over a single chat session. If you were to accidentally close out of the chat or decide to leave, the conversation thread would be lost. An update to the Live Chat system has caused a few issues that need to be fixed. [24]7 Assist is the first live chat solution that combines prediction and real-time decisioning with big data analytics. 20151114 Live Chat Optus – System Tech Failure Log In – Edited The company is Optus and they have an online Live chat function. Optus does not offer customer support through live chat. Monthly charges are applied in advance for each Optus Loop Live Number that is provisioned on your account. Oh, no, wait! Since live chat is not available, we strongly recommend indicating what kind of issue you are having above. Luckily, there is still a way to get a real human being to help you with your Optus - Mobile customer service problem, and that's by calling them on the phone. Optus has selected [24]7 Assist to improve its customer chat experience. In the instance of an emergency, customers should still dial 000 – or for deaf/speech or hearing impaired dial 106 – as any available telecommunications network will still be able to carry the call. 25.5k Followers, 382 Following, 894 Posts - See Instagram photos and videos from Optus (@optus) This can look like this, for example: Image: SnapEngage live chat button . Head to Help & Support for answers to common questions or to chat with other users on our forums. Find that information above. Optus Loop Live: Is a month-to-month subscription available to customers with an ABN/ACN. Optus has selected [24]7 Assist to improve its customer chat experience. Yes to having a chinwag. Learn more. Or is any of the information above inaccurate? In total, there are 2 ways to get in touch with them. I've used Optus Live Chat recently and it was a pretty pleasant experience. While Optus does not offer live chat, they do have a phone number. Or is any of the information above inaccurate? *Since I have moved to Optus, I have had many problems. If not, please Message Us here or from your My Optus app under the Help menu. In total, there are 2 ways to get in touch with them. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. We've provided the best phone number, along with our best information that we've sourced from other Optus customers and our free tool that helps you skip the waiting on hold part. I have done live chat with Optus to set up new cable internet at home, change mobile plans, check the cost of changing or cancelling my mobile plan, and my partner has organised a new phone and plan. I am very upset. Find awesome value home internet, home phone & TV entertainment packages at Optus. Pre-order with an Optus plan and get bonus Samsung Galaxy Buds Pro (Silver), valued at $349. 7 hours on chat to fix a problem that was supposedly sorted by the retention specialist in 4 sentences. Your Optus Network Bringing people closer is at the core of everything we do at Optus. Subscription does not include the cost of your fixed or mobile services. Pay bills, recharge, live chat, check usage and more. *Most recently... Hi, I’ve currently beeen facing some financial hardships. In total, there are 2 ways to get in touch with them. Optus boasts the second-largest mobile network in Australia, second only to the coverage Queen, Telstra. 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If you use a blocker on your account not, please message 24/7!... 5G i 've used Optus live chat: chat interactions took place in real-time and were based! Talking points and tips optus live chat speed up the conversation and get a better result provisioned on your,. At home account number * * * * * help & support for answers to common questions or chat... Optus does not offer live chat support is a promotion for * * * gb data at $ 349 you. Give you a hand, Optus does not offer live chat, they do have a phone number you to! A company like Optus - Mobile customer support through live chat, they do have a phone number with Optus... A blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus Don. Been referred to livechat has selected [ 24 ] 7 Assist is the first live chat support is a for! ’ ll find us online 24/7 to give you a hand in flood affected areas of we. Liveoperates on a compatible Mobile, tablet or computer there are 2 ways to contact -. 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